Privacy Policy

At Kayak Lodge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your details when you visit our hotel or use our services, in accordance with the laws and regulations in Costa Rica.

1. Information We Collect
We may collect personal information such as your name, contact details, payment information, and preferences during your stay or when you make a reservation. We also gather information related to your visit, including but not limited to, booking dates, services requested, and any special requirements you may have.

2. Use of Personal Information
The information we collect is used to provide you with a better experience, including:

  • Facilitating your booking and stay

  • Processing payments

  • Communicating with you regarding your reservations and our services

  • Improving our services and facilities

  • Sending you promotional offers and updates, should you opt-in to receive such communications

3. Data Protection
Kayak Lodge takes reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We restrict access to your personal information to authorized personnel who need it to perform their job functions.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our hotel, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.

5. Retention of Information
Your personal information will be retained only as long as necessary for the purposes outlined in this policy and in accordance with applicable laws.

6. Your Rights
You have the right to request access to the personal information we hold about you, to request corrections to any inaccuracies, and to request the deletion of your information where applicable. To exercise these rights, please contact us directly at our designated contact information.

7. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we encourage you to review this policy regularly.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the front desk or via our official email.

By choosing to stay at Kayak Lodge, you acknowledge that you have read and understood this Privacy Policy. Thank you for your trust in us.